Frequently Asked Questions
Below are some of the most common questions we have been asked. If your question is not answered here, please e-mail us your question at: pigtailsink.com
Q: I love one of your designs for my daughter but would like to change the colors to match her room. Is that possible?
A: Sure it is! However since all of our designs are drawn by hand (without any computer help) changing colors requires a new drawing. This can be done for a nominal fee. E-mail us the details of what you would like and we will happily quote you a price. Available mat colors are pink, purple, red, blue and eggshell.
Q: Do I have to pay with a PayPal account?
A: Not at all. Accepted payment methods are Mastercard, Visa, American Express or Discover credit cards as well as Paypal account or e-check. Please note that e-checks can take up to 4 days to process which can delay your order as it will not be processed until payment has been received. All transactions are processed through PayPal's secure website.
Q: I coach my sonís soccer team and would like to purchase the soccer boy print for each of the players. Do you offer a reduced price for multiple purchases of the same design?
A. Yes! E-mail us the quantity you are looking for and we will quote you a price right away.
Q: What if I am not happy with my order?
A: We hope this never happens but if it does we will do everything possible to make it right. Please see our return policy for complete information.
Q: Are your frames available in any color other than white?
A: Not at this time. However our matted art fits standard size frames if you choose to frame it yourself.
Q: Are your cards and art available at any shops?
A: Yes, currently several boutiques carry our product. We also exhibit at art shows Check out our ďfind usĒ page for an updated listing.
Q: Why are your greeting cards blank on the inside?
A: We think itís ever so nice to be able to write exactly what you like in a card instead of what someone else thinks you should write!